TROUBLESHOOTING

Metadata Error Troubleshooting

Fixing validation and submission errors

Common Metadata Errors

"Title required"

Solution:

  • Title field cannot be empty
  • Enter your book's main title
  • Subtitle is optional

"Author name required"

Solution:

  • Enter author name (real or pen name)
  • Field cannot be blank
  • Use format: "First Last"

"Description too short"

Cause: Description under minimum word count

Solution:

  • Write at least 50 words
  • Provide compelling book blurb
  • Describe conflict, stakes, genre

"Invalid ISBN"

Cause: ISBN format incorrect or already in use

Solution:

  • Use 13-digit ISBN format
  • Remove hyphens or spaces
  • If no ISBN, leave field blank
  • Don't reuse ISBNs from other editions

"Category required"

Solution:

  • Select at least one BISAC category
  • Choose most specific category that fits
  • Up to 3 categories recommended

"Title doesn't match cover"

Cause: Retailer flags mismatch between metadata and cover image

Solution:

  • Ensure title in Basic Info exactly matches cover
  • Check spelling and capitalization
  • Subtitle should match cover subtitle
  • Upload corrected cover if needed

Pricing Errors

"Price required"

Solution:

  • Enter Base Price
  • Library Price required if distributing to OverDrive
  • Direct-to-Reader price required if enabling that channel

"Invalid price format"

Solution:

  • Use format: 4.99 (not $4.99)
  • No currency symbols
  • Maximum two decimal places

Distribution Errors

"No distribution channels selected"

Solution:

  • Go to Distribution tab
  • Select at least one retailer or library
  • Save changes

"Library price required for OverDrive"

Solution:

  • Go to Pricing tab
  • Enter Library Price (recommended 2x Base Price)
  • Or remove OverDrive from distribution

Fixing Errors After Submission

If your book is rejected due to metadata errors:

  1. Check email for rejection details
  2. Go to My Shelf and click on your book
  3. Navigate to the tab with the error
  4. Correct the issue
  5. Click Update/Save
  6. Book will be resubmitted automatically

Metadata Issues Persist?

Contact support for help.

Contact Support